Office Visit Policies

Please notify the office of any changes to your scheduled appointment time with 24 hour notice. If you are running a few minutes late, a courteous call or text is appreciated. Arrival more than 15 minutes late may result in your appointment being canceled at the discretion of the practitioner.

Notification given less than 24 hours prior to appointment time, will result in a $75 fee.

Confirmation Emails & Texts

We do understand how easy it may be to forget an appointment, therefore a reminder is sent 48 hours 48 hours prior via email and 24 hours via text for your convenience. Confirmation is also sent when the appointment is initially booked. Please be sure your current email address and cell number are on file. It remains your responsibility to remember your appointment dates and times and to avoid late arrivals or missed appointments.

HIPAA Notice of Privacy Practices

Your Privacy is Important

At Integrate Wellness, we are committed to protecting the privacy of your health information. This notice outlines our legal duties and practices to ensure the confidentiality of your protected health information (PHI) as required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

How We May Use and Disclose Your Health Information

  1. Treatment
    We may use and disclose your health information to provide, coordinate, or manage your health care. For example, we may share your information with other healthcare providers involved in your care.

  2. Payment
    We may use and disclose your information to bill and collect payment for the services we provide. For instance, we may send your information to your insurance company for reimbursement.

  3. Healthcare Operations
    We may use and disclose your health information to support the operations of our practice, such as staff training, quality improvement, or licensing activities.

  4. Legal Requirements
    We will disclose your health information when required by law, such as for public health reporting or responding to a court order.

  5. Public Health and Safety
    We may disclose your information to prevent a serious threat to your health and safety or the health and safety of the public.

  6. Business Associates
    We may share your health information with third-party vendors who perform services for our practice. These business associates must protect your information as required by law.

  7. Additional Uses and Disclosures
    We may use your information for:

    • Appointment reminders

    • Health-related benefits and services

    • Research (with your authorization or as permitted by law)

We will not use or disclose your information for marketing purposes, sell your information, or share psychotherapy notes without your explicit authorization.

Your Rights

  1. Right to Access
    You have the right to inspect and request a copy of your health information.

  2. Right to Amend
    You may request an amendment to your health information if you believe it is incorrect or incomplete.

  3. Right to an Accounting of Disclosures
    You may request a list of disclosures we have made of your health information, excluding those for treatment, payment, and healthcare operations.

  4. Right to Request Restrictions
    You can request restrictions on how we use or disclose your information for treatment, payment, or operations. We are not required to agree to all requests.

  5. Right to Confidential Communications
    You can request that we communicate with you in a specific way (e.g., via email or at an alternative phone number).

  6. Right to Revoke Authorization
    If you have provided authorization for specific uses, you can revoke it at any time in writing.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.

  • We will notify you promptly if a breach occurs that may compromise the privacy or security of your information.

  • We must follow the duties and privacy practices described in this notice and provide you with a copy.

Changes to This Notice

We reserve the right to revise this notice. Any changes will apply to all the information we maintain, and the updated notice will be available in our office and on our website.

Complaints

If you believe your privacy rights have been violated, you can file a complaint with us or the U.S. Department of Health and Human Services (HHS). Filing a complaint will not affect your care.

To file a complaint with us, contact:
Integrate Wellness, 133 S. Hudson Ave., Pasadena CA 91101 (626) 7765-4533

To file a complaint with HHS, contact:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
1-877-696-6775

Contact Information

For questions about this notice, please contact:
Integrate Wellness
Melissa Estrada - 133 S. Hudson Ave., Pasadena CA 91101 (626) 7765-4533

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